You are here: Home > Customer Service > Terms and Conditions including Returns

Ordering Information:  Ordering from Ecobubs US is easy and all our products can be viewed and ordered via our secure online shop at  You can place and pay for your order on-line, a hassle free method of ordering which can be carried out any time of the day and any day of the week. All payments are processed by payment server which offers the highest level of security. Order by phone 1-415-295-7393 Call any time between 9am and 1pm Pacific Time. Payment Method Credit or debit cards: Visa, MasterCard, American Express Bank transfers also accepted upon request.

Fraud Prevention
: We are fully aware that online fraud is a serious issue and we have effective anti-fraud precautions in place. Anyone attempting to defraud our online shopping system will be pursued and prosecuted to the full extent of the law. We will only send orders outside the US to the cardholders' address unless prior contact is made to arrange a different shipping address. We reserve the right to cancel and refund transactions that are deemed suspicious by our fraud screening process.

 Return Policy:  We hope you will be satisfied with any product purchased on our website. However, if you are not completely satisfied, or indeed should you need to exchange an item for any reason this can be done within 14 days of the date of dispatch, so long as it remains in an unmarked and saleable condition at your own cost. Please email for a reference number for the return prior to sending it. We will then provide a copy of the return address and a cover email. We will refund the price of the item and if the item is faulty the cost of the return delivery to return the goods. Once we have received and verified the returned item we will initiate the refund, replacement or exchange.

Accept Credit Cards